Adult and college chat
Regular user experience audits are a great way to find and solve those hassles before they impact students.
It’s true that online courses can be more accessible and more flexible, but that doesn’t mean the overall experience fits easily into the lives of working adults.
Problems often arise in the spaces between different offices—financial aid and the cashier, academic advising and the registrar—and that can make it hard for administrators to spot trouble.
Viewing the process through the eyes of a student can make it easier to identify challenges.
Books are lent by mail with free shipping—they come with a return envelope—and librarians are available for live-chat and texting help 24 hours a day through a state-wide consortium.
Schools are also rethinking how they offer academic advising to adult learners.