It can help deliver your brand experience, but if used inappropriately it can backfire.6. There’s more than the technology to consider when building out a chatbot.
Be intentional about your bot’s personality so that it can produce the best results for your company. Here at Linked In and at Forbes I regularly write about management and technology trends.
It is important to keep this principle in mind and make use of it when creating responses that resonate with people.
About Bernard Marr Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a strategic business & technology advisor to governments and companies.Determine how your bot will build that connection even when asked random questions that have nothing to do with your product or service.3.The right response at the right time The attribution of human feelings and beliefs to inanimate things is called anthropomorphism.Opportunities to leverage a chatbot’s personality Today, your chatbot’s personality is a competitive differentiator.There are some key interaction points that must be considered when building out a chatbot to infuse personality and to take advantage of improving the experience for your consumer.1.