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Araca reserves the right to amend these policies at any time without notice.
We are committed to ensuring you receive your order as soon as possible, undamaged and in completed order.
We aim to have all pre-ordered releases lodged with the applicable Carrier on release date, however, delays may arise due to manufacturing, demand and the shipping option you select at checkout.
Unless otherwise advertised, any digital downloads advertised as included with Vinyl or CD products will be will be redeemable with a download code packaged with the product.
If you have provided incorrect or incomplete shipping details with your order please contact us asap at [email protected] your order number and the correct details.
Please keep track of your delivery through the Aus Post website or Aus Post App as there are a number of options for redirecting your parcel if you will be unavailable to receive it.
To ensure this, we use Australia Post and DHL Express for reliable delivery and tracking of all our orders.
Shipping charges are calculated at checkout based on the total order weight and the shipping destination and the shipping service you select.
Pre-order products will not ship until after the advertised release date.
Orders with multiple items that include a pre-order product will ship only once all items within the order are available. If you would like to puchase other items and have them shipped ahead of the pre-order product, please order these products separetly.